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Shoretel Call Recording Solutions

Virtual Observer supports recording technologies for many models of Shoretel phone systems, including:

Shoretel IP Telephony
Shoreware Call Manager
Shoretel Contact Center
Shoreware Director
Shoreware Unified Messaging

VO connects using several different methods, including:

- 100% recording or selective VoIP recording
- 100% recording or selective VoIP recording through API/direct integration

The Virtual Observer Logger for Shoretel is an appliance-based VoIP call recording software solution for your business.

Key Features:
- Always on Call Recording
- Record Media Encrypted Calls
- Supports Multi-Site Environments
- Web based Management
- Search Capability
- Flexible Access Rights
- Archive Recordings
- Records T1, T1 PRI & POTS line trunk calls from any location
- Detailed views of recordings
- One-time or Scheduled settings

Designed around ShoreTel Architecture, The Virtual Observer Logger for ShoreTel:
- records ShoreTel phone calls by integrating ShoreWare Server
- integrates with the ShoreTel System and runs on Windows Servers.
- requires no LAN port mirroring.
- can record calls at any site via a WAN.
- Integrates using ShoreTel Telephony Application Interface (TAPI)

The Virtual Observer ShoreTel Logger Base Package includes:
- Dual core rack mounted server with Windows Server 2003 License
- Flexible storage options to store call recordings on local disk NAS/SAN

Specifications:
Operating System
- Windows Server 2003 for Telecommunications Systems

Storage:
- 267 hrs of recording per GB of storage

Supported Protocols:
TAPI - g.729a, g.711, ADPCM, Linear CODECs

Call Recording Methods

"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"

- Stephen McDevitt
Cigars International