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Siemens Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Siemens phone systems, including Siemens Enterprise and Siemens Unified Communications systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording

Supported models include:

Siemens HiPath 8000 series
Siemens HiPath 4000 series
Siemens HiPath 3000 series
Siemens HiPath 2000 series
Siemens Hicom 330E
Siemens Hicom 300E
Siemens Hicom 150E
Siemens Hicom 100E
Siemens Rolm 9751CBX
Siemens Realitis DX

If your Siemens model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

Call Recording Methods

"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"

- Stephen McDevitt
Cigars International