Technical Support

Virtual Observer client support is world class.

We proactively monitor all installs and typically detect and fix any issues before they become problems. You can currently use web chat, email or a phone to get priority support. When you call CSI, you can always rest assured that a human will answer the phone.

We are developing a semi-automated support ticket system which is integrated with our crm. This will allow us to centralize customer information and improve support flow. It will also allow you to access information that is specific to your account and make changes such as address and contact updates.

We will never lose sight that our human touch has always been a differentiator for us, and it will continue to be. Call 1-860-289-2151 to get support now.

For current customers and partners, please login to receive access to specific areas of support such as knowledge bases, priority support chat and more.

Click here to print this content.

CSI - building great customer experiences since 1972

Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 860-289-2151

Build Your Solution | Request a Demo | Call Center Quality Monitoring | Newsroom Sitemap



	Technical Support Contact Information Support Inquiry Knowledge Base Downloads Testimonials "Since the implementation of the updated version of VO, there have been many differences that I have found beneficial in my everyday use. With the new Query Wizard feature, you are able to define virtually any piece of data that you need and sort accordingly. Reporting is much more efficient now. Listening to calls is much easier now with the visual event player. The make media list feature with web playback has a lot of benefits, although I haven't had the opportunity to really put this feature to use yet…Overall a very happy user!" - Yvonne Toutant Resolution, Inc		Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us No time to chat or call? Use our quick contact form and we will respond shortly! first name last name company email address phone number how did you find us? comments Home > Technical Support Technical Support Technical Support Virtual Observer client support is world class. We proactively monitor all installs and typically detect and fix any issues before they become problems. You can currently use web chat, email or a phone to get priority support. When you call CSI, you can always rest assured that a human will answer the phone. We are developing a semi-automated support ticket system which is integrated with our crm. This will allow us to centralize customer information and improve support flow. It will also allow you to access information that is specific to your account and make changes such as address and contact updates. We will never lose sight that our human touch has always been a differentiator for us, and it will continue to be. Call 1-860-289-2151 to get support now. For current customers and partners, please login to receive access to specific areas of support such as knowledge bases, priority support chat and more. Click here to print this content. CSI - building great customer experiences since 1972 Coordinated Systems, Inc. 165 Burnside Avenue East Hartford, CT 06108 860-289-2151 Products & Solutions \| Tech Support \| Partners \| About CSI \| Newsroom \| Contact Us \| Sitemap Build Your Solution \| Request a Demo \| Call Center Quality Monitoring \| Newsroom Sitemap